SoM Directory Terms & Conditions

General

Definitions

A company registered in England and Wales - registration number 02143338 - with its registered office at 23 Laleham Court, Laleham Close, Eastbourne, East Sussex, BN21 2LQ.
  

Privacy Policy

The SoM website – www.spotlightonmanagement.com – is a public site. There is no restriction of access to information posted on it.
Visitors may browse the website without providing any personal information.

Information collected from potential and actual customers will be restricted to SoM and the Service Provider of choice. SoM will not, without the prior agreement of the Customer, release such details to another third party, unless legally required to do so. NB The privacy policy of a SoM Service Provider may differ from SoM's.

SoM Service Providers are responsible for ensuring that the information they provide for posting on the website (service, individual or company profiles) includes only material they wish to be made public. SoM cannot be held responsible for information included erroneously, except in the event that SoM has posted details clearly not intended for that purpose. SoM will not, without prior agreement of the Service Provider, release to third parties any other details, unless legally required to do so.

SoM will respect the confidentiality of all service transactions and content and expects Service Providers and Customers to do likewise.

Intellectual Property

SoM owns all intellectual property rights to the website's concept, content, design and structure. Visitors may copy, print and distribute material from the site provided that:

• the text is unchanged
• the extract is correctly attributed - all branding and contact details remain in place
• any sharing of material is done on a non-commercial basis.

All trade marks, trade names, logos and service descriptions are the property of SoM or its Service Providers. Their inclusion on the website cannot be construed as conferring any licence or right to their use by any third party.

Visitors

By continuing to access information on the SoM website, visitors are deemed to have accepted the terms and conditions.

Please notify SoM, via the contact page or 01323 643728, of any difficulty in accessing or navigating the site.

SoM Services

Website and advertised Service content

All website services are provided without warranty or guarantee unless specifically stated.

SoM undertakes to maintain the operational integrity and accessibility of the Spotlight on Management website, to update it regularly, and take reasonable steps to ensure that all information is currently accurate. However, SoM cannot accept responsibility for delays, defects or service failures outside its control or, therefore, for any related costs, loss of profit, or consequential losses arising from such problems.

SoM requires that SoM Service Providers should offer via the SoM Directory only services that are both legally compliant and accurately described in all respects. With the exception of services provided by SoM Consultancy, SoM accepts no responsibility for either the accuracy of information posted on the website or the nature or quality of the services provided. Nevertheless SoM reserves the right to edit or remove without explanation material it considers inappropriate. It also operates a quality code (see below).

SoM Consultancy Services

These are advertised on the same terms as any other Service Provider. They are bespoke consultancy, facilitation and training services for which specific terms and conditions may apply in addition to those listed here.

Customers purchasing SoM Consultancy services can be confident that every effort will be made to satisfy stated business requirements.

Quality Code

Service Providers, except SoM Consultancy, are independent of SoM and responsible for their own quality of service and related insurance. Nevertheless, SoM is dedicated to advertising high quality services. Therefore, it requests Customers to report on the level of their satisfaction (good or bad) with either the standard of service received or its directory description.

Service delivery:Any complaint must be addressed to the Service Provider.

Where SoM Consultancy is the Service Provider, SoM will refund up to 100% of the fee, if its service is proved unsatisfactory. It will engage an external arbiter, if there is dispute about the validity of any complaint.

SoM will monitor reported complaints and accolades. It reserves the right to remove from the website any Service Provider whose service quality is deemed to be seriously below the expected standard or is frequently falling short. It will add a  to the service profile for each report of exceptional service.

Service description: On receipt of a complaint about the clarity or accuracy of a service profile, SoM will discuss the issue with the Service Provider and, if appropriate, may request re-wording of the entry.

Service Availability

Services are available in the geographic areas specified and subject to negotiations with individual Service Providers in respect of timing, price and other conditions applicable to each service. SoM cannot guarantee availability.

SoM Obligations

To Customers

SoM is dedicated to providing a directory of top class business and personal development services of interest to business executives, managers and owner-managers. Initially the range may be limited, while Service Providers are recruited. SoM welcomes notification of any specific requirements not yet available.

SoM has adopted a Quality Code (see above) aimed at maintaining high quality standards and removing from the site any Service Providers who have been proven not to perform to the expected standard. Nevertheless, SoM Service Providers are independent and are responsible for their own service quality. Except in the case of SoM Consultancy, SoM accepts no responsibility beyond that described in the Quality Code.

Where the SoM website features links to other websites, SoM does not endorse, and accepts no responsibility for, the content of those sites.

To Service Providers

Unless giving notice to the contrary SoM will carry insertions, amendments or deletions to company and service profiles within 3 working days.

Once the directory is adequately populated, SoM will publicise the website via the internet, paper and electronic mail shots, and other forms of advertising.

SoM will enforce its Quality Code fairly and strictly in order to maintain the good reputation of all SoM Service Providers.

Where the SoM website features links to other websites, SoM does not endorse, and accepts no responsibility for, the content of those sites.

SoM Consultancy

As a general rule SoM Consultancy will provide specific customer services only until such time as other providers are available within a specific geographic area.

Where SoM wishes to continue to offer a particular customer service, this will be made clear and terms will be agreed between all providers of the service.

Customer Obligations

Many of the business services offered entail customer as well as provider obligations. These will be made clear within the context of negotiations around the provision of each service.

Customers are requested to report to SoM any cause of dissatisfaction with the website or the services provided. However, redress for complaints about services must be sought from the Service Provider.

Customers are requested also to report to SoM instances of exceptionally high quality of service.

Service Provider Obligations

As independent business entities SoM Service Providers are responsible for their own conduct. They must comply with all laws and regulations applicable to their business activities and to material posted on websites. SoM reserves the right to remove from the Spotlight website any Service Provider suspected of non-compliance.

Service Providers are responsible for their own working practices, quality of service and appropriate insurance. They must ensure that all posted contact details are kept up to date.

It is SoM policy to provide high quality services suitable for senior executives, business managers and owner-managers. In keeping with that policy and SoM's Quality Code, Service Providers should offer appropriate services, accurately described, and delivered to the high standard expected. SoM reserves the right to edit or remove without explanation material it considers inappropriate or to remove any Service Provider whose service quality, as evidenced by a series of customer complaints, is frequently falling short of the expected standard.

Failure on the part of any Service Provider to maintain regular monthly payments will result in removal of all relevant entries without prior notice. A standard set-up fee will be charged for reinstatement.

Pricing Policy

SoM aims to keep the charges for its website directory and agency services as economical as possible. This reflects in no way on the standard of the website, the level or quality of the services offered, or the website's target audience.

The current schedule of directory options and prices is at Annex 1

Directory Entries

Options include a standard registration package (comprising an individual or company profile and up to three service profiles), additional or repeat profiles at additional charge, and advertising slots on the SoM home page and other lead pages.

These options and related prices are described in the current schedule of options and prices at Annex 1.

All charges are subject to value added tax at the current UK standard rate.

SoM reserves the right to change the structure and pricing at any time with one month's notice.

oM reserves the right not to accept directory entries for services which do not appear relevant to the website's target audience.

Directory structure

The website's Directory structure is described in the current schedule of options and prices.

It is SoM's intention to apply a visitor access system that is as fair as possible to all parties. However, there will be a short-term delay before this is fully operational.

SoM reserves the right to change the directory structure at any time with one month's notice. SoM does not anticipate making such a change without first consulting Service Providers.

Spotlight Directory Website                                                        Annex 1

Options and prices – November 2010

NB:    All charges are subject to value added tax at the current UK standard rate.

Directory structure

Individual/Company profiles are entered onto a dedicated web page in order of registration. They are accessed by scrolling, by use of the search facility, or by links from the service profiles.
Services are divided into a number of main categories, which may each comprise a number of sub-categories. SoM Service Providers have the choice of where to locate their service profiles.
Service profiles are arranged in order of registration. To provide fair exposure for all, the visitor access point will be randomly selected, so that on first access to the category or sub-category via the Services lead page, each entry gets an equal opportunity to be top of the list. The search facility may also be used at access specific services.
Sub-categories may not be applied initially. SoM reserves the right to apply (or add new) sub-categories at a later date, in which case Service Providers with services already listed in the main category will be given, with one month’s notice of the change, the choice of sub-category for their entry.
The main categories are:
Creativity and Innovation;   Marketing and Public Relations;       Personal Performance and Facilitation;
Resources;       Strategy, Leadership and Management;       Structure and Process;           Events